How Can We Help You?
Find answers to common questions regarding delivery, payments, returns, and orders.
Track Order
Check current live status and courier tracking number.
Returns & Refunds
Read our 14-day easy return and refund procedures.
Contact Support
Reach our helpline or submit a customer assistance ticket.
Frequently Asked Questions
What are the delivery timelines in Pakistan?
Orders shipped to major cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad) arrive within 2 to 5 business days. Other regional cities and remote locations typically take 4 to 7 business days.
Can I open the package before paying the COD rider?
Under courier partner security policies, parcels must be paid for before unsealing. If any item is damaged or does not match your expectations, you are 100% protected under our 14-day return and refund policy.
How do I get my refund for a Cash on Delivery order?
Once your return is verified, our team will disburse the full refund to your designated JazzCash, EasyPaisa, or Pakistani Bank Account within 2 to 4 business days.
How can I register as a seller on Sajanza?
Visit Sell on Sajanza to create your merchant store account. Once verified by our onboarding team, you can immediately begin listing products.